Thank you for visiting and shopping at GrabNGo Online. This Shipping Policy explains how we handle order processing, delivery times, shipping rates, and related details for all purchases made through www.grabngoonline.com.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive an email confirmation once your order has been shipped.
If we experience a high volume of orders or delays due to supply or courier issues, we’ll notify you via email.
2. Shipping Destinations
We currently ship across the UAE and offer international shipping to select countries. Please check the shipping options available at checkout for your location.
If your region isn’t listed, contact us at support@grabngoonline.com, and we’ll do our best to assist.
3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order weight.
Estimated delivery times:
Within UAE: 2–5 business days
GCC countries: 5–10 business days
International orders: 7–14 business days
Delivery times may vary depending on customs clearance and courier operations.
4. Order Tracking
Once your order ships, you’ll receive a shipment confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.
5. Customs, Duties & Taxes
For international orders:
Import duties, taxes, or customs fees may be applied once your shipment reaches your destination country.
These charges are the customer’s responsibility and are not included in the product or shipping cost.
We are not responsible for delays caused by customs processing.
6. Shipping Restrictions
Certain products may have shipping limitations due to:
Local import restrictions
Hazardous materials
Size or weight limitations
We’ll contact you directly if any issues arise with your shipment.
7. Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit. If your order arrives damaged:
Contact the shipping carrier immediately to file a claim.
Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
